Canada-Policy
Privacy Policy
Introduction, Terms & Conditions Luminous & Co (“Luminous & Co,” “The company,” “we,” “our,” or “us”) sells mechanical window coverings (the “Product”) available online through merchants and www.XXXXX.com (collectively defined as the “Website”). The Product is designed for home and personal use. Luminous & Co is committed to protecting the privacy of our Website visitors, Product users, and Customers (collectively defined as the “Customer,” “you,” or “your”). This Privacy Policy (the “Policy”) describes the kind of data collected, how data is used, and how we protect Customer data. This Policy applies to your use of Luminous & Co’s Website, Product(s), and any additional resource or publication that includes a link to this Policy. Please read this Policy carefully to understand how Customer information is handled. This supplement outlines additional privacy rights and practices in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). EXCLUSION OF QUÉBEC: Luminous & Co does not currently offer products or services to residents of Québec. This policy does not apply to residents of Québec. CONSENT By using our services or submitting your personal information, you consent to our collection, use, and disclosure as outlined in our Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions. If you disagree with this Policy, please do not access or use Luminous & Co’s Website or Product(s). Types of Data We Collect and How We Use It We collect Customer data through your use of our Website or Product. We also obtain data when you create an account (the “Account”), opt-in to our marketing through e-mail and social platforms, or join our loyalty program (collectively defined as “Marketing”). We will use your data for, and by customer service for communicating, troubleshooting, addressing fraud/unauthorized access, and resolving warranty claims (collectively defined as “Support”). We comply with Canada's Anti-Spam Legislation (CASL). All marketing communications are sent with express consent, include identification of the sender, and provide an unsubscribe mechanism. Information may also be gathered at your direction or with your consent, such as when you use our social media platforms or post a review or comment. We keep your data securely stored from the time it is provided to us until the day you terminate or delete your Account. Your personal data may be processed or stored outside Canada. In such cases, we ensure contractual protections consistent with PIPEDA to safeguard your information. 2.1 Identifiers Identifiers (such as name, mailing address, email address, phone number, social media, purchases, and vehicle information) are collected to use our Website, provide the Product, manage your Account, and for Marketing and Support. 2.2 Order Information Order information includes commercial (such as purchase history, delivery information, transaction data), financial (payment type, last four digits of your credit card), and preferences. Order information is collected on our Website to provide Products, manage Accounts, and enable Support. Phone calls may be recorded for training and quality assurance. 2.3 Usage Information Information collected automatically (such as IP address, location, unique device identifier, advertising, app identifiers, browsing history, cookies, screen recording, or other technology data) is collected on our Website, Product, or Account to enable Marketing and Support. 2.4 Third-Party Usage of Information Luminous & Co may entrust third parties (such as providers of hosting, financial, shipping, logistics, data storage, customer support, distributors, resellers, and partners) certain tasks required for the provision of our Website, Product, Account, Marketing, and Support. These third parties will process your information on our behalf and will only be authorized to access and use such data solely to the extent required for the performance of the relevant task. Your personal data may be processed or stored outside Canada. In such cases, we ensure contractual protections consistent with PIPEDA to safeguard your information. We may disclose your personal data to preserve the security of our systems, resolve disputes, or to assess any possible wrongdoing. We may share aggregate or anonymous information collected about our Website, Product, Account, Support, and Marketing, as long as the information does not identify any specific individual(s). We may share or transfer personal data about you in the event of a merger, acquisition, reorganization, or sale of assets of our business, in the event of bankruptcy, or during the negotiations leading to such an event. We will seek assurances from any buyer that your personal information will be used, shared, maintained, and disclosed consistent with the terms of this Policy. Except as noted above, we will not sell, distribute, transfer, or lease your personal data to third parties. Cookies and Tracking Technologies Luminous & Co uses cookies and similar technologies, including web beacons, embedded scripts, and e-tags (together referred to as “Cookie” or “Cookies”) for website functions, performance analytics, preferences, advertising, and targeting. A Cookie is a small data file placed on your computer or mobile device by your web browser. Session Cookies are temporary cookies that help us manage your shopping experience in real time, like remembering the items in your cart. Persistent Cookies store information about your website visits, recognize you, track user patterns, analyze behavior, and display your preferences to optimize website functionality and improve the user experience. We may work with third-party service providers, such as advertising and analytic platforms to help us analyze traffic, understand customer behavior, and display targeted ads. Any information collected by third-party Cookies is anonymous and cannot be used to identify you personally. Browsing and using our Website, Product, Account, Marketing, and Support imply that the Customer accepts the installation of cookies for the purposes herein. Blocking or rejecting cookies may impact your ability to effectively use our Website, Product, Account, Marketing, or Support. Data Security Luminous & Co has implemented and will maintain reasonable and appropriate administrative, physical, and technical security safeguards under our control. While we take precautions to reasonably anticipate and protect the confidentiality, integrity, and availability of Customer information, no Website or Internet transmission is 100% secure. We cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur, and any transmission is at your own risk. The Customer is responsible for maintaining their login, password, and financial information securely, updating passwords periodically, and logging out of your Account after use. We cannot be held responsible for unauthorized access. Your Choices and Options Canadian residents have the right to access their personal data and request corrections. To exercise this right, contact us at email@website.com with appropriate identity verification. Customers can request the deletion of their personal data or opt out in compliance with regulations. You may unsubscribe from Marketing emails by following the directions in those communications. Please note that when you opt out of Marketing, you may still receive communications regarding your use of the Product, Account, and Support. Regional, National, Local, and State/Provincial laws may grant you additional rights. If you would like to exercise any of these rights, please submit a written request by calling us at ###-###-#### or by email at support@luminousandco.com You may be required to verify your identity before we fulfill your request. You can also submit a signed, written authorization to designate an authorized agent to make a request on your behalf. Do Not Track Settings Under California law, online service providers must say in their privacy policies how they respond to “do not track” settings that users can set in their browser software. Currently, we do not respond to browser-initiated Do Not Track signals as there is no established industry standard, implementation, or solution. Luminous & Co will consider amendments to this policy. Children’s Privacy Our Website and Products are intended for Customers over the age of 18. If you are under 18, we request that you only use our Website and Products with the permission and supervision of your parent or guardian. If we become aware that we have inadvertently collected “personal information” (as defined by the United States Children’s Online Privacy Protection Act) from children, we will take reasonable steps to delete it as soon as possible, as required by applicable law. Changes to our Privacy Policy Luminous & Co may change this Policy to reflect changes in the law, the way we use Cookies and tracking technology, our information practices, or features of our Website, Products, Account, and Support. We will make changes by posting a revised copy of this policy to our Website and indicating the date of the most recent update. Your continued use of our Website, Products, Account, and Support after a revised version of this policy appears on the Website will confirm that you have read, understood, and approved of the latest version of this Policy. Contact Us Please direct all questions or complaints about our Privacy Policy by calling us at ###-###-#### or by email at support@luminousandco.com Cookie Consent We use Cookies. At Luminous & Co, cookies help us to enhance your browsing experience, understand how you interact with our site, remember your preferences, and ensure our Website functions effectively. Our Privacy Policy outlines how we use cookies and similar technologies. As with our Shades, you remain in control and can customize cookies. Please note that blocking or rejecting cookies may impact your experience on our website. (Accept & Close) (Block & Reject)
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