We stand behind the quality of our products and offer the following warranty coverage:
It covers any failure or issues related to the battery of your blinds.
This applies to the hub purchased to control your blinds. This product is covered for manufacturing defects. If a defect is identified, we will replace the hub with a brand-new unit.
If your product has a defect, please contact our customer service within 30 days of receiving your order for a resolution.
Incorrect Size: If the blinds do not fit due to incorrect window measurements.
Incorrect Color: If the wrong color was selected during the purchase.
Normal Wear and Tear: Includes fading from sun exposure or minor damage due to regular use.
Acts of Nature: Any damage caused by natural events such as floods, earthquakes, or severe weather conditions.
Natural Variations: Small changes in texture, color, or warping that naturally occur in fabrics over time.
Product Failure: Issues resulting from improper installation or operation.
Exposure to Extreme Conditions: Damage caused by excessive heat, sunlight, moisture, or other extreme conditions.
Damage from Children, Pets, or Insects: Any damage caused by pets, children, or insects.
Improper Cleaning: Damage from incorrect cleaning methods or chemicals.
Alterations: Any modifications or changes made to the product after purchase.
For any questions or concerns, please contact our customer service team at support@Website.com with the subject line WARRANTY. We are committed to ensuring your satisfaction and will assist you in resolving any issues with your product.
CANADIAN CUSTOMERS: This warranty applies to customers in Canada, excluding Québec. For warranty claims, please contact our customer service at support@website.com with the subject line WARRANTY. All warranty and support services are offered in English only. By purchasing from Luminous & Co in Canada, you acknowledge and accept these terms.