Welcome to Luminous & Co! Luminous & Co (“Luminous & Co,” “The company,” “we,” “our,” or “us”) sells Roller and Honeycomb motorized blinds (the “Product”) available online through merchants and www.website.com (collectively defined as the “Site”). These Terms of Service ("Terms") govern our customers' (“you,” “your,” “customer”) use of our website and products. By accessing or using Luminous & Co’s website (the “Site”) or purchasing our Product (the "Purchase"), customers agree to comply with and be bound by these Terms and any policies (the "Policy," "Policies") outlined on our Site. These terms apply to the entire website and any email or other type of communication between you and Luminous & Co. If one part of the term is invalid, the rest will remain in effect. Continued use of our site signifies acceptance of this policy. Contact support@website.com with any questions or concerns regarding this Policy. If you do not agree with these Terms, please do not use the Site or Purchase our Product.
By using Luminous & Co’s Site or with the Purchase of our Product, you agree to abide by these Terms as well as any other guidelines, rules, or Policies we may publish on our Site. These Terms apply to all visitors, users, and customers of Luminous & Co.
You must be at least 18 years of age to use the Site or Purchase any Luminous & Co Products. By using the Site, you represent and warrant that you meet this requirement. The Product is intended for home and personal use only. Our products are not for resale or commercial use. By purchasing the Product you agree to use it only for its intended purpose.
Luminous & Co reserves the right to modify, update, or replace these Terms and Policies at any time without prior notice. If our Terms are modified, they will be posted on our Site with an updated date. Your continued use of the Site or Product after any changes signifies your acceptance of the new Terms and Policies. We encourage our customers to periodically review these Terms.
All prices are listed on the Site in CAD and include all fees, taxes, and charges upfront. We have made an effort to ensure accuracy to prevent misleading representations. Prices may be subject to change without prior notice. The price at the time of your Purchase is final but we offer Price Adjustments within 10 business days of the date of your purchase.
You must provide valid payment information at the time of Purchase. By placing an order, you authorize Luminous & Co to charge the provided payment method for the total purchase amount, including any applicable taxes, shipping fees, and installation costs (if applicable). Luminous & Co reserves the right to refuse or cancel any Purchase at any time, including those placed for Products that are listed at an incorrect price or with inaccurate product information.
All shipping times and methods are estimated and subject to change. Luminous & Co is not responsible for delivery delays caused by events beyond our control. We offer free shipping within Canada, excluding remote regions and the province of Quebec. Shipping fees for oversized orders may apply. Orders shipped to Canadian addresses are subject to applicable federal and provincial taxes (GST/HST). Title and risk of loss pass to the customer upon delivery by the carrier in accordance with Canadian law. If your order is damaged upon delivery, missing accessories, or defective, or you have other issues with your order, please refer to our Shipping & Delivery policy. We encourage our customers to review all of our Policies before purchasing.
Exchanges are subject to the conditions outlined in our Exchange policy. We only accept exchanges due to damage upon delivery, defective products or manufacturing errors, or inaccurate order fulfillment where you received the wrong item. We encourage our customers to review all of our policies before purchasing our Product.
Luminous & Co offers a 1-year limited warranty on the battery, 2-year warranty for the hub, and a 30-day manufacturer defect policy. These warranties cover defects in materials and workmanship under normal use. For full warranty details, please refer to the Warranty information package that came with your Product.
Professional installation costs are not covered by Luminous & Co. We provide detailed installation guides and videos for each product. Please contact us if you have additional questions. Improper installation, failure to follow installation guidelines, or unauthorized modifications to the Product may void the warranty and result in personal injury or property damage, for which Luminous & Co is not responsible. Luminous & Co recommends professional installation. Luminous & Co is not liable for any damages or injuries that occur due to improper installation, failure to follow provided guidelines, or use of the Product. The product is intended for home use only. Any unauthorized use, modification, or misuse of the Product may void your warranty and result in personal injury or property damage.
All content on the Site, including but not limited to text, graphics, logos, icons, images, and software, is the property of Luminous & Co or its licensors and is protected by intellectual property laws. You may not copy, modify, distribute, or use any of the content without our prior written consent. By submitting any content (including reviews, feedback, or suggestions to the Site, you grant Luminous & Co a perpetual, irrevocable, worldwide, royalty-free license to use, modify, distribute, and display such content. Luminous & Co reserves the right to remove any content that violates these Terms.
If you create an account on our Site, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account. Luminous & Co reserves the right to terminate your account or restrict your access to the Site for any reason, including but not limited to violation of these Terms, fraudulent activity, or illegal conduct.
Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and protect your personal data. We comply with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA). Your personal data may be stored on servers located outside of Canada, and we take reasonable steps to protect it in accordance with applicable laws. Luminous & Co may use cookies or similar technologies to collect non-personal data that helps improve user experience and track website usage. For more information on our use of cookies, please refer to our Privacy Policy.
In no event shall Luminous & Co's total liability exceed the amount paid by you for the Product. To the maximum extent permitted by law, Luminous & Co shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from: a) The use or inability to use the Site or Product, b) Unauthorized access to or alteration of your transmissions or data, and c) Any other matter relating to the use of the Site or Product.
You agree to indemnify and hold Luminous & Co, its affiliates, and its employees harmless from any claims, losses, damages, liabilities, and expenses arising out of your use of the Site or Product, your violation of these Terms, or any other illegal conduct related to the use of our services.
In the event of any disputes arising out of or relating to these Terms, you agree to first engage in good-faith negotiations with Luminous & Co.
Luminous & Co shall not be held liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor strikes, pandemics, governmental actions, or interruptions of utility services.
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of the Site or Product shall be resolved exclusively in Ontario courts. Luminous & Co does not currently sell or ship to Quebec.
By purchasing, you acknowledge that all communications and agreements will be provided in English.
By subscribing to Luminous & Co communications, you consent to receive commercial electronic messages (CEMs) in accordance with Canada's Anti-Spam Legislation (CASL). All messages will include sender identification and an unsubscribe mechanism.
If you have any questions regarding these Terms, please contact us at support@website.com