Warranty Coverage

We stand behind the quality of our products and offer the following warranty protection:

1-Year Warranty

• This covers any failure or issues with the battery of your blinds.

What’s Not Covered

• Incorrect Size: If the blinds don't fit because the window has measured incorrectly. 
  
  
• Incorrect Color: If the wrong color was chosen. 
  
  
• Acts of Nature: Any damage caused by natural events like floods, earthquakes, or severe weather conditions.
  
  
• Natural Variations: Small changes in texture, color, or warping that occur naturally in fabrics over time.
  
  
• Product Failure: Issues caused by improper installation or operation.
  
  
• Exposure to Extreme Conditions: If the product was exposed to excessive heat, sunlight, moisture, or other extreme conditions that could affect its performance.
  
  
• Damage from Children, Pets, or Insects: Any damage caused by pets, children, or insects.
  
  
• Improper Cleaning: Using the wrong cleaning methods or chemicals that damage the product.

Alterations: Any changes or modifications made to the product after purchase

For any questions or concerns, please contact our customer service team at support@luminousandco.com with the subject line WARRANTY. We are committed to ensuring your satisfaction and will assist in resolving any issues.